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Every Dreamella portrait is made especially for you, based on the photo you provide. Because each piece is fully personalized, we’re unable to accept returns related to incorrect photos or order details.
However, if an error occurs on our end, we’ll correct it right away and send you a new product at no additional cost.
If your canvas arrives damaged or incorrect, please contact us at contact@dreamella-store.com with a photo and your order number — our team will promptly send a replacement so you always receive a perfect portrait.
You may request a cancellation or modification within 24 hours of placing your order. After that, your custom portrait will already be in production and can no longer be cancelled.